Delivery Costs

The fee for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).
• Standard delivery - small to medium sized items - costs $6.50 to $25
• Large items - will be charged according to cubic metre measurement of the item and where you want it delivered. This cost will be applied to each large item you order.

If you have more than one product in your order, you may receive the different products in separate shipments as we have multiple distribution centres. If you purchase a standard product and a large item in the same order, both the standard delivery fee and the large delivery fee will be incorporated into your Final Delivery Cost, because the large delivery fee is applied specifically to cover the cost of getting that particular item to you (large items cost more!).

We reserve the right to refuse orders or negotiate delivery fees.

Please note that deliveries to the Outer Islands (Chatham, Kawau, Waiheke etc), and occasionally some other areas, may incur additional costs.

Delivery Times

Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day. We aim to deliver your items as soon as possible.

Delivery Times - Standard Sized Items

• Deliveries are dispatched from our warehouses
• Orders are delivered by courier and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery.
• Delivery 3-5 business days after dispatch from our fulfilment centre (unless otherwise stated)
• Rural deliveries will take longer in some areas
• Transit times do not include public holidays
• Deliveries are only made on business days, not weekends.

Delivery Times - Large Items

• All deliveries are door to door
• Delivery 5-7 business days after dispatch from our fulfilment centre
• Rural deliveries will take longer in some areas
• Transit times do not include public holidays
• The customer delivery service does not include assembly (where required).

Customer Requested Delivery Times

In some instances customers request specific delivery dates. We will endeavour to deliver as close to this date as possible but due to the nature of some orders and customer location we cannot guarantee to meet your request. We are usually able, within a reasonable timeframe, to accommodate customer needs but this may not always be possible. If we are unable to meet your request we will notify you via email or telephone.

Cancelling your Order

If you wish to cancel your order please contact us at 0800 835 725 or as soon as possible. If you cancel before your order is dispatched you will receive a full refund. However, if the goods have already been sent, but you have not received them, at the time of cancellation we will refund you the cost of the product but not the delivery fee. Custom orders cannot be cancelled following the order being given.

Delivery Method

Online orders are delivered using couriers and require a signature upon delivery so they can be tracked. We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you are unavailable to sign for an item when the courier calls, we will leave a Card to Call at the delivery address. This card details when the delivery was attempted, the item number and what you need to do to have the items re-delivered.